Announcements

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06/22/2006 We will be closed Tuesday July 4, 2006 in observance of Independence Day. Normal hours will resume Wednesday July 5.
06/01/2006 We have upgraded our order form. Not only is it prettier to look at, but it is easier to use and performs error checking and cost and scheduling calculations as well. Give it a try.
05/22/2006 We will be closed Monday, May 29, 2006 in observance of Memorial Day. Normal hours will resume Tuesday, May 30.
11/21/2005 We will be closed Thursday and Friday, November 24 & 25 in observance of Thanksgiving. Normal hours will resume Monday, November 28. IQ Imaging will also be closed two weeks from December 19 to December 30 for the Christmas holidays. Please plan accordingly.
05/25/2005 We will be closed Monday, May 30, 2005 in observance of Memorial Day. Normal hours will resume Tuesday, May 31.
03/30/2005 We now offer a cheaper alternative to Fed Ex shipping. You can now choose to have your slides shipped by USPS Priority mail. Priority mail only cost $3.85 per envelope (about 150 slides) and takes about 2-3 days. This is a lot cheaper than Fed Ex, especially for residential deliveries.

Why the change? From the beginning, it was always important to us that we had reliable shipping to our customers. We wanted to be able to track the shipment; we wanted to know when it would arrive; and we wanted to be able to get confirmation that it did arrived. We also wanted to ship right from our facility, without having to go to the Post Office or other shipping facility. At the time Fed Ex offered all these advantages at a reasonable price. The Post Office did not. Times have changed. Fed Ex prices have steadily gone up. They have added all sorts of surcharges, such as a $2.00 extra charge for residential deliveries as well as various fuel and remote location charges. Fortunately, things at the Post Office have also changed. We can now generate USPS shipping labels with postage right on the Internet and they offer tracking and delivery confirmation as well - all for a flat rate of $3.85 per "Flat Rate Envelope" (same size as a Fed Ex envelope). We are pleased to pass the savings on to you. Just select "USPS Priority" on the order form.

Of course, for those of you would do need overnight shipping, we continue to offer the Fed Ex shipping - "For when you absolutely, positively need it overnight". The choice is yours.
12/13/2004 IQ Imaging will be closed two weeks for the Christmas holidays from December 20 to January 3. Please plan accordingly. In case of a dire emergency, email me at panic@iqimaging.com. If possible, I will personally try to accomodate your situation at our rush rate of $6.25/slide and 10 slide minimum. I can't guaranty I will be available to meet your schedule, but try me.
07/01/2004 We will be closed Monday July 5, 2004 in observance of Independence Day. Normal hours will resume Tuesday July 6.
05/24/2004 We will be closed Monday, May 31, 2004 in observance of Memorial Day. Normal hours will resume Tuesday, June1.
12/18/2003 This is a reminder that IQ Imaging will be closed two weeks for the Christmas holidays from December 20 to January 4. Please plan accordingly. In case of a dire emergency, email me at panic@iqimaging.com. If possible, I will personally try to accomodate your situation at our rush rate of $6.25/slide and 10 slide minimum. I can't guaranty I will be available to meet your schedule, but try me.
11/25/2003 We will be closed Thursday and Friday, November 27 & 28 in observance of Thanksgiving. Normal hours will resume Monday, December 3. IQ Imaging will also be closed two weeks from December 22 to January 2 for the Christmas holidays. Please plan accordingly.
08/25/2003 We will be closed Monday, September 1, 2003 in observance of Labor Day. Normal hours will resume Tuesday, September 2, at 8:30 AM.
07/01/2003 We will be closed Friday July 4, 2003 in observance of Independence Day. Normal hours will resume Monday July 7 at 8:30 AM.
05/21/2003 We will be closed Monday, May 26, 2003 in observance of Memorial Day. Normal hours will resume Tuesday, May 27.
05/12/2003 We will be closed Friday 05/16/03 for a special conference. Normal hours will resume Monday, May 19. There will be no Same Day service on Friday. All other schedules will be met. Some jobs may ship one day early. Please plan accordingly.
01/07/2003 We will be closed Friday 01/10/03 for a conference. Normal hours will resume Monday, January 13. There will be no Same Day service on Friday. All other schedules will be met. Some jobs may ship one day early. Please plan accordingly.
11/25/2002 We will be closed Thursday and Friday, November 28 & 29 in observance of Thanksgiving. Normal hours will resume Monday, December 2. IQ Imaging will also be closed two weeks from December 23 to January 3 for the Christmas holidays. Please plan accordingly.
09/01/2002 We have a new location as of 09/01/02. Our new address is:

IQ Imaging
1936 Arlington Blvd, Suite 122
Charlottesville, VA 22903

IQ Imaging has no set office hours. However, you may place your orders through our web site any time of the day or night, seven days a week. If you need to speak to someone by phone, the best time to reach us is between 8:30AM and 11:00AM or between 2:00PM and 5:30PM, Monday through Friday. If we are not in, please leave a message.

We recommend that you place your orders over the Internet. However, if you prefer, you may drop off your job in person at our location. There are order forms on the door and a mail slot you can use in case no one is in the office at the time. It you wish to pick up your finished job at our location, please contact us to make arrangements for us to leave your job attached to the outside of our door.
08/29/2002 We will be closed Monday, September 2, 2002 in observance of Labor Day. Normal hours will resume Tuesday, September 3, at 8:30 AM.
07/01/2002 We will be closed Thursday July 4, 2002 in observance of Independence Day. Normal hours will resume Friday July 5 at 8:30 AM.
05/20/2002 We will be closed Monday, May 27, 2002 in observance of Memorial Day. Normal hours will resume Tuesday, May 28, at 8:30 AM.
04/05/2002 Federal Express has been adjusting its rates with increased frequency recently. They have added a $1.35 surcharge for residential deliveries. They also have a $1.50 surcharge for remote locations. In addition, they have a fuel surcharge that seems to vary between 0.5% and 4.0%, depending on oil prices and other factors. On top of this, it seems they sometimes change their base rates without advanced notice. Consequently we have found it impossible to keep our table of shipping rates posted on this web site up to date. Please use our shipping table only as an approximation.

Our policy has always been to charge the customer only what Federal Express charges us. We don't include a mark up on the shipping. Since we ourselves don't know until shipping time the exact price Federal Express will charge for a given shipment, we can't tell you in advance exactly what your shipping costs will be. We have left the table of shipping rates posted on our web site as an approximation of the actual rates. The actual shipping costs will vary. However, we will not charge you more than the actual shipping cost to us.

You also always have the option to have us ship on your FedEx account by providing us with your FedEx account number when you place your order. Thank you for your understanding.
01/31/2002 We are planning to add a section to our web site for links to our customer's web pages. If you are a customer of ours and want to promote your site with a link on our site, send your request to support@iqimaging.com. We will gladly link to your site if you return the favor and put a link to our site on your web site. We will provide you with our link information when we receive your request. Please include a brief description of your site with your url.
12/18/2001 This is a reminder that IQ Imaging will be closed two weeks for the Christmas holidays from December 24 to January 4. Please plan accordingly.
12/13/2001 We have added a Frequently Asked Questions link to our Main Menu. Check it out. If you have a question you would like to add to the list, please let us know by emailing support@iqimaging.com
11/19/2001 We will be closed Thursday and Friday, November 22 & 23 in observance of Thanksgiving. Normal hours will resume Monday, November 26. IQ Imaging will also be closed two weeks from December 24 to January 4 for the Christmas holidays. Please plan accordingly.
08/29/2001 We will be closed Monday, September 3, 2001 in observance of Labor Day. Normal hours will resume Tuesday, September 4, at 8:30 AM.
06/28/2001 We will be closed Wednesday July 4, 2001 in observance of Independence Day. Normal hours will resume Thursday July 5 at 8:30 AM.
05/22/2001 We will be closed Monday, May 28, 2001 in observance of Memorial Day. Normal hours will resume Tuesday, May 29, at 8:30 AM.
03/13/2001 Some of our customers have reported a problem uploading files with Microsoft Internet Explorer. Instead of uploading a file, it seems Internet Explorer will sometimes just open the file. We have traced this problem to a setting under Internet Options. If you have this problem, go to Internet Options, either from within Internet Explorer under Tools, or from the Control Panel under Settings on the Window Start Menu. In Internet Options, go to the Advanced tab and find the last option in the section called Browsing. That option is labeled "Use Web Based FTP". That option should not be marked. If it is marked, unmark it and that should solve the problem. (If that option is not listed at all, it may be that your company has a firewall that prevents any FTP uploading at all, regardless of what browser you are using. In that case you need to talk to your company's computer support for instructions on how to do an FTP upload.)
12/13/2000 This is a reminder that IQ Imaging will be closed two weeks for the Christmas holidays from December 23 to January 7. Please plan accordingly.
11/30/2000 We have added a reviews page to share with you some of the many positive comments we have received from our customers. If you would like to send us your comments, suggestions, praise, or criticism, please write to support@iqimaging.com.
11/20/2000 We will be closed Thursday and Friday, November 23 & 24 in observance of Thanksgiving. Normal hours will resume Monday, November 27. IQ Imaging will also be closed two weeks from December 25 to January 5 for the Christmas holidays. Please plan accordingly.
10/20/2000
We have made the following changes to the On-line Order Form:
1) The order form has been relocated to a secure server so you can now safely submit your credit card number along with the rest of your order information on-line.
2) The default remedy in case of difficulty has been changed to "Attempt to fix and charge up to $10". This option will allow us to process jobs more quickly and solve minor problems we may encounter with your job. If you prefer a different option, you may select "Hold until I can be contacted" or "Shoot as is" or simply change the dollar amount.
3) The following FedEx options have been added to the order form:
  • Waive signature requirement
  • Saturday delivery
  • Use client's FedEx account number
08/28/2000 We will be closed Monday, September 4, 2000 in observance of Labor Day. Normal hours will resume Tuesday, September 5, at 8:00 AM.
05/22/2000 We will be closed Monday, May 29, 2000 in observance of Memorial Day. Normal hours will resume Tuesday, May 30, at 8:00 AM.
03/02/2000 File transfer (uploading) instructions for Internet Explorer 5.0 users have been added to the File Transfer Instructions section.
02/24/2000 Large file handling charges have been reduced and simplified. Charges have been reduced and simplified by combining large file transfer charges with large slide imaging charges and by granting a larger size allowance for jobs with a larger number of slides.

You are now allowed 1 meg for every 10 slides in your job. If your job exceeds this size allowance, there is a surcharge of $1/meg for that portion that exceeds the allowance. This is true whether your job consists of one file or more than one file. For jobs consisting of more than one file, the job size is the sum of the sizes of the individual files. The same surcharge applies whether the files are uploaded over the Internet or submitted on disk.

There is no longer a separate slide imaging charge based on print file size. Although the print file size was an accurate measure of resource utilization, it did not provide clients with a convenient way to anticipate extra charges and plan accordingly. The new formula will make it easier for you to gauge the size of images and the cost of your job. While the new formula will generally result in smaller surcharges, we still encourage you to keep slides at a reasonable size so we can keep costs down and serve more customers in less time. For a more detailed discussion, see Bitmaps and Large File Issues.

01/03/2000 Happy New Year everyone. Einstein Graphics is now officially IQ Imaging. Please change your bookmark to our new URL, http://www.iqimaging.com. Thank you. We have changed our name for greater trademark protection as we expand markets to reach more distant geographical locations both nationally and internationally. Thank you for your continued support. We appreciate your business.
12/08/1999 This is a reminder that Einstein Graphics will be closed two weeks for the Christmas holidays from December 20 to December 31 . Please plan accordingly.
11/19/1999 We will be closed Thursday and Friday, November 25 & 26 in observance of Thanksgiving. Normal hours will resume Monday, November 29, at 8:00 AM. Einstein Graphics will also be closed two weeks from December 20 to December 31 for the Christmas holidays. Please plan accordingly.
11/04/1999 As of January 1, 2000, Einstein Graphics will have a new name. Our new name will be IQ Imaging. IQ stands for Inexpensive and Quick. Our services and prices will remain the same. Our target market will also remain the same. Our services are targeted for research professionals in science and medicine. The reason for the name change is to provide us with better trademark protection as we expand our market nationally and internationally.
10/01/1999 We have added PowerPoint 2000 and SlideWrite Plus 5.0 to the formats we accept.
09/01/1999 We have upgraded our BLL driver to version 4.1. Version 4.1 will also work with Windows NT. If you are using Windows NT and need the BLL driver, you can download it from www.iqimaging.com/drivers/. The file name is bll41n.exe.
08/30/1999 We will be closed Monday September 6, 1999 in observance of Labor Day. Normal hours will resume Tuesday September 7 at 8:00 AM.
08/22/1999 Airborne Express has increased its shipping rates. If you have had us ship by Airborne in the past, you may to have us ship by FedEx instead. You can also have us ship on your company's FedEx account, if your company has better rates.
08/01/1999 When uploading your files by FTP, you can now use spaces in your file names and the file names can be longer than 8 characters. We do request that you continue to use the appropriate 3 character extension on your file names. For instance, PowerPoint files should end in ".ppt".
08/01/1999 When submitting JPG, GIF, and TIF files, it is no longer necessary to separate landscape files from portrait files. We can now do that for you without charging special handling.
07/19/1999 PowerPoint Guidelines and Bitmaps & Large Files pages have been updated. If you use PowerPoint or bitmaps or both, be sure to check out the new information.
06/28/1999 We will be closed Monday July 5, 1999 in observance of Independence Day. Normal hours will resume Tuesday July 6 at 8:00 AM.
05/01/1999 Modified Summer Hours for Store. Our storefront will be closed for lunch from 12:30-2:00 during June, July, and August due to reduced summer staffing. Normal hours (8:00-5:30, M-F) will resume September 1.
02/10/1999 Large file transfer and large slide imaging charges reduced. We have reduced the large file transfer charges and the large slide imaging charges from $2/500K and $1/500K to $0.10/100K and $0.10/100K respectively. Although we have reduced these charges, we will be more strict about enforcing them to conserve resources (memory, disk space, machine time, and personnel time) and to more fairly allocate the costs of these resources to the jobs that utilize them. Please review the section on Bitmaps and Large Files if your slides contain large bitmaps.
01/01/1999 FTP site for UVA clients has changed. ITC has changed the FTP directory structure of the UVA FTP site making it less convenient for us to pick up your files from that site. Therefore, we ask that University of Virginia clients now use our own FTP site for uploading instead of using the UVA FTP site.See File Transfer Instructions for detailed instructions. If you are using Netscape, you can simply click on "Upload Here" from the main page.
01/01/1999 Support for Postscript files has been discontinued. Postscript interpreters are expensive, and don't always produce satisfactory results. Since the demand for imaging slides from postscript has been very low, we have decided to drop support for postscript rather than invest the time and money necessary to work out the deficiencies in postscript imaging.
01/01/1999 Support for Harvard Graphics for Dos has been modified. We no longer image directly from Harvard Graphics for DOS. If you are still using Harvard Graphics for DOS, you must convert your CHT and CH3 files to LL files. Please see Harvard Graphics Guidelines for instructions.
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